Small and medium businesses (SMBs) require efficient and secure platforms to enhance their overall business experience.
Solv, a prominent Indian online marketplace for SMBs, recognized the need to improve its infrastructure to better serve its users.
By partnering with BuildPiper, Solv has significantly upgraded its platform, resulting in faster transactions, improved order tracking, and robust security measures
This article explores the journey, challenges, solutions, and outcomes of this transformation, highlighting how Solv’s SMB users have benefited.
Understanding What Solv Does and Challenges With Previous Infrastructure
Solv is dedicated to empowering SMBs by providing a comprehensive online marketplace to find competitive prices, streamline ordering and delivery processes, and access financing options — all in one user-friendly space.
However, to truly fulfill its mission, Solv needed to overcome significant infrastructure challenges affecting the user experience.
Complex Microservices Management
Handling over 170 microservices, each configured uniquely across various environments posed a significant challenge for Solv. Manual processes and configuration issues in managing these microservices resulted in delayed transactions, which frustrated SMB users relying on Solv for timely order processing and deliveries.
Limited Environmental Visibility
Solv faced difficulties due to a lack of comprehensive monitoring and reporting dashboards. This limitation significantly impacted SMBs, as they struggled with inadequate real-time order tracking capabilities. This impairment hindered their ability to promptly monitor and update order statuses as needed, affecting overall operational efficiency.
Manual Access Controls
The inefficiency of manual provisioning for internal users posed significant challenges for Solv. This inefficiency resulted in limited environmental visibility, hindering the development of comprehensive monitoring and reporting dashboards essential for SMBs to track and manage operations effectively.
Ingress Migration
Solv needed to transition from VM-level Ingress to enhance persistence and environment isolation. This migration requirement raised security concerns, necessitating the implementation of extensive Continuous Integration (CI) checks. These measures were essential to ensure data safety and compliance with industry standards, reassuring SMBs about the security of their sensitive information.
How BuildPiper Helped Solv To Enhance User Experience
Streamlining Transactions
With BuildPiper’s infrastructure automation, Solv streamlined transaction processes in two key ways:
Automating Processes: By reducing manual interventions, transaction times were accelerated and errors minimized, enabling SMBs to handle orders swiftly and efficiently.
Ensuring Consistent Configurations: System configurations were standardized across all environments, resulting in a smooth and reliable user experience for Solv’s customers.
Improving Order Tracking
To enhance visibility and transparency in order tracking, BuildPiper implemented the following solutions:
Providing Real-Time Insights: Centralized reporting delivered real-time data on order statuses, empowering SMBs to monitor their orders effectively and make informed decisions promptly.
Proactive Issue Resolution: Enhanced monitoring tools enabled early detection and resolution of potential issues before they could impact users, ensuring a smooth and uninterrupted experience for Solv’s customers.
Enhancing Security
Security was prioritized with BuildPiper’s solutions, focusing on:
Implementing Robust CI Checks: Comprehensive security checks, including credential and image scanning, were integrated to reassure SMBs about the integrity and safety of their data.
Automating Access Controls: Streamlined access control processes and automated management tasks, bolstering security measures and simplifying resource management for Solv’s users.
Conclusion
Solv employed BuildPiper (BP) to automate a large chunk (60%-70%) of the behind-the-scenes tasks required to run their B2B commerce platform. This automation made their platform faster, more secure, and more reliable. This translates to quicker transactions, real-time order tracking, and better protection from security threats for the small and medium businesses (SMBs) that use Solv’s platform.
In simpler terms, BuildPiper helped Solv give their SMB customers a faster, more secure, and all-around better platform to run their businesses online.
