How Shiprocket Migrated 120+ Services with Zero Downtime Using BuildPiper

shiprocket

Shiprocket is one of India’s leading tech-enabled eCommerce logistics platforms, helping 2.7 lakh+ sellers simplify shipping through 25+ courier partners, 24,000+ pin code coverage and AI-powered automation. The platform enables businesses to manage, track and automate orders from a single dashboard, along with solutions for warehousing, fulfillment and international shipping.

Ecommerce

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Problem Statement

They needed to migrate 75+ applications and 120+ services across multiple Kubernetes environments without impacting live operations. At the same time, the company aimed to standardize CI/CD pipelines, reduce deployment bottlenecks and improve build reliability to support faster releases, operational scalability and a more resilient engineering ecosystem.

Top 3 Achievements

Zero-Downtime Migration at Scale

Successfully migrated 75+ applications and 120+ services across environments without production disruption.

Standardized CI/CD Pipeline Transformation

Implemented a unified BuildPiper deployment pipeline, eliminating inconsistent and error-prone delivery processes.

ARM Build Agent Optimization

Reduced build queue congestion and stabilized high-memory workloads with dedicated ARM build agents.

Challenges

Deployment Bottlenecks Across Teams

High parallel builds created deployment delays, impacting release speed and overall engineering productivity.

Inconsistent CI/CD Workflows

Different deployment practices across services reduced operational consistency and increased maintenance complexity.

Zero-Downtime Migration Expectations

Migrating mission-critical workloads required uninterrupted service availability across production and staging environments.

Resource-Heavy Build Workloads

High-memory services caused infrastructure strain, affecting build stability and deployment efficiency.

Multi-Cluster Migration Complexity

Managing migrations across multiple Kubernetes clusters demanded careful coordination, validation and risk control.

Scaling Build Infrastructure Efficiently

Growing service volumes increased pressure on shared build environments and deployment operations.

Solutions

Phased Kubernetes Migration Strategy

Executed structured migrations across environments with validation checkpoints ensuring uninterrupted business operations.

Standardized CI/CD Modernization

Implemented unified BuildPiper-aligned pipelines for consistent deployments, improved reliability, and faster release cycles.

Dedicated ARM Build Infrastructure

Introduced dedicated ARM build agents to reduce build congestion and improve deployment efficiency.

Dockerfile & Base Image Standardization

Created standardized base images to improve consistency, maintainability, and deployment stability across services.

Optimized High-Compute Workloads

Isolated resource-intensive services using dedicated infrastructure to improve stability and cost efficiency.

Enhanced Build Performance Optimization

Optimized BuildKit configurations to improve build reliability during high-volume deployment workloads.

Outcomes

Successfully migrated 75+ applications and 120+ services without disrupting live production operations.

Standardized CI/CD pipelines improved deployment consistency, release speed and engineering team productivity significantly.

Dedicated ARM build infrastructure reduced
deployment bottlenecks and accelerated high-volume build performance.

Improved build stability by optimizing resource-heavy workloads and standardizing deployment environments across services. 

Enabled scalable infrastructure management across Production, QA, and multiple staging Kubernetes environments.

 Reduced operational overhead through automated, cost-optimized infrastructure for high-compute deployment workloads.

Strengthened platform reliability with phased migration planning, validation checkpoints and zero-downtime execution.

Improved engineering efficiency by eliminating inconsistent deployment practices and reducing manual operational dependencies.

*Disclaimer*: The use of the name and logo in this case study is intended solely to reference a business relationship or industry example. All trademarks and logos are the property of their respective owners. No endorsement or affiliation is implied unless expressly stated.

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