About Newgen
A complex enterprise technology landscape
The Critical Requirement
- Automate platform provisioning lifecycle
- Secure credential and token handling
- Enable observability across systems
- Establish isolated application environments
- Centralize operations through BuildPiper
- Standardize onboarding with documented procedures
Top Achievements
Standardizing infrastructure and operations
Enterprise-scale management
Applications, services, and Kubernetes clusters managed through BuildPiper.
Infrastructure provisioning
Manual provisioning replaced with repeatable workflows across the platform environment.
Service onboarding
Onboarding reduced from a lengthy, ad-hoc process to a standardized workflow completed in a single day.
Challenges & Solutions
Addressing operational complexity with standardized workflows
Manual Infrastructure Provisioning
Challenge
Manual provisioning created inconsistent configurations, delays, and risk of human error.
Solution
BuildPiper introduced automated, repeatable workflows applied consistently across all 13 Kubernetes clusters.
Lack of Environment Isolation
Challenge
Without dedicated environments, workloads were not properly segregated, increasing operational complexity and risk.
Solution
Dedicated Dev, QA, UAT, Prod, and Non-Prod environments were established for proper workload segregation.
Credential Exposure
Challenge
Credentials and tokens exposed in pipeline logs created security and compliance risks.
Solution
Pipeline security guidelines were enforced to hide and protect sensitive information, eliminating exposure in logs.
Fragmented Tooling & Operations
Challenge
Configurations, scripts, and operational artifacts were scattered across multiple locations.
Solution
Artifacts were consolidated into GitHub through BuildPiper, establishing a centralized source of truth.
Slow, Undocumented Onboarding
Challenge
Service and environment onboarding was time-consuming and lacked standard procedures.
Solution
A standardized onboarding workflow and detailed SOP documentation were maintained in a single location.
Limited System Visibility
Challenge
Teams lacked observability, making troubleshooting and performance management reactive.
Solution
Observability tooling provided real-time visibility, proactive monitoring, and faster incident resolution.
Outcomes
A stronger foundation for enterprise operations
Platform & Infrastructure
- 14+ applications, 132+ services, and 13+ clusters managed through BuildPiper
- Manual provisioning replaced by automated workflows
- Dedicated, isolated environments established
Security & Compliance
- Credential and token exposure in pipeline logs eliminated
- Sensitive information protected through pipeline guidelines
- Environment isolation to reduce cross-environment risk
Operations & Onboarding
- Service onboarding reduced to a single day
- Operational artifacts centralized
- SOP-supported onboarding
- Real-time observability across systems and applications
